FAQ’s

What to consider before you buy…

When to replace a garage door with a new one?

If your garage door does not operate, the door is a potential hazard. Do not try to fix on your own, instead contact a professionally trained garage door dealer. Another reason to replace a garage door is to enhance your home’s curb appeal. According to the 2010 Remodeling Cost vs. Value Report, garage door replacement is the #2 remodeling project in regards to return on investment. The report states that replacing your garage door will return 84% of the cost at the time of home sale. Lastly, your current garage door may be fading, sagging and just in need of a replacement. If you have a wood garage door that needs re-painting, replacing it with a new pre-painted steel garage door may be a better value. Painting a garage door adds significant weight to a door which may affect the spring and the performance of the garage door and opener.

What is the best garage door for me?

Each homeowner has unique needs for a new garage door based on the desired styling, the level of care & maintenance required, the energy efficiency and the location of the garage in one’s home. Steps to determine which garage door best suits you are:
1. Determine the material that best suits the care & maintenance that you desire. Amarr offers garage doors made from steel, wood composite, wood and aluminum.

2. Choose the door design that best complements your home, including window, color and decorative hardware options.

3. Determine the level of energy efficiency and noise reduction that best suits your needs depending on if you have a room above or adjacent to your garage or have children that play in front of the garage. Most Amarr doors are available with insulation or no insulation options.

What is a carriage house door?

A Carriage House door is a type of garage door that replicates the look of doors found on carriage houses in the early 19th and 20th Century. Amarr distributes a variety of striking carriage house designs made from three different materials, steel, wood and wood composite. These Amarr garage doors look like they swing open, but they actually move up and over your car.

Amarr offers stamped-steel carriage house doors in the Classica Collection and Oak Summit Collection that eliminate a homeowner’s concern of misaligned trim overlays.  Acadiana Garage Doors beautiful, natural wood carriage house doors under the Bob Timberlake™, Biltmore Estate For Your Home®, and Amarr By Design Collections.

What are the different material types for garage doors?

One of the most asked questions I get is which material type garage door should I purchase.  Here are some pro’s and con’s of the different materials that are on the market today:

 

Wood

Pro’s: Beautiful, Can be stained or painted, Can get virtually any design required

Con’s: Expensive, Maintenance required

 

Composite

Pro’s: Gorgeous, Can be stained or painted, Can get many custom designs, less expensive than real wood

Con’s: Maintenance is required, Not as wood looking as wood! (LOL)

 

Fiberglass

Pro’s: Comes pre-finished

Con’s: Expensive, Gets brittle over time due to heat and humidity

 

Steel

Pro’s: Many new designs on the market, Least expensive material, Low Maintenance

Con’s: Difficult to stain, Not customizeable

My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?

Standard headroom applications require 12″ to 18″ of space between the bottom of the opening header and the unobstructed ceiling. However, Amarr specializes in custom-built applications. A variety of special track options is available and makes it possible for many unusual garages to be fitted with doors. By using low-headroom track, it is possible to install a door with a garage door opener in an area that has as little as 9-1/2″ of headroom.
Other special track applications include:

1) Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.

2) Follow-the-roofline track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.

3) Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

Do I need to have the windows at the top of the door?

Windows can be placed in any section of the door layout. Acadiana Garage Doors recommends window placement in the top or second to the top door section for the most natural lighting and security

What type of spring is better...extension or torsion?

The two types of springs used on garage doors today are extension and torsion springs. Extension springs are attached on either side of the door and stretch along the horizontal track when the door is closed. Torsion springs are typically located just above the top section of the door and are mounted to the header. They are wound springs and do not expand or contract when the door is moved. Torsion springs are a better choice because they balance the weight of the door better than extension springs for smoother operation and safety. Watch the Amarr spring video to learn more.

I want garage doors that are safe for my family. What garage doors are safe?

A garage door is the largest moving object in your home. Safety should be a concern when selecting a garage door. Practically all of the steel garage doors are built with the Safe Guard safety system to enhance overall safety for a homeowner. Safe Guard offers pinch protection sections and tamper resistant components.

Why should I choose an insulated door?

A garage door opening is very large. Insulated doors will help to reduce the transfer of heat or cold air into your garage. This is important for a number of reasons:

1) If your garage is attached to your home, air in the garage can travel through the doorway to your living area. An insulated garage door will reduce the transfer of air from the outside to the inside.

2) If you use your garage as a workshop, your comfort will be a top priority. An insulated garage door will help keep the temperature in the garage within a narrower temperature range as compared to the extreme range of the outside temperature.

3) If your garage is below another room in your home, air can travel through the ceiling of the garage into the floor of the room above. An insulated door will keep temperatures in the garage fairly stable to reduce the temperature fluctuation in the room above.

4) An insulated garage door is generally quieter and has a more attractive interior than a non-insulated door.

I've been comparing R-values of various doors and am surprised at the variance among them. Can you explain this?

Many manufacturers use R-values to show the energy efficiency of their product. This number is calculated based on the thickness of the insulation and its chemical properties. Therefore, most of the published R-value numbers reflect only the R-value of a section, not of the installed door. A door’s insulating capabilities can be greatly affected by the door’s construction. For that reason, Acadiana Garage Doors insulated doors are built to maximize energy efficiency. Our thermal break, door section construction and insulation help keep your garage as comfortable as possible. When comparing R-values, make sure manufacturers’ R-value are calculated similarly.

Information about steel garage doors…

Why would I choose a steel garage door?

Steel garage doors offer strength, security, energy efficiency and the best value. Due to advanced manufacturing, steel garage doors are less costly than other types of garage doors and are offered in a variety of designs and colors to enhance your home’s curb appeal. Amarr steel garage doors are pre-painted in a variety of colors, providing homeowners peace of mind protection with multi-year to lifetime paint finish warranties.

How does gauge of thickness work for steel garage doors?

The lower the number the thicker the gauge.  Many folks get confused by this, but it is easy once you know the rules! Higher the number, thinner the steel…Lower the number, the thicker the steel.  See EASY! 😉

What are the benefits of a steel door versus a wood door?

Steel garage doors may require less maintenance than a wood door. Our steel doors are pre-painted with a factory-applied baked-on coating. We recommend an annual cleaning of the exterior of the door with a common household detergent and warm water at least one time per year. Our wood doors are unfinished and need to be primed and painted or stained on all six sides of the door before installation. We recommend visual inspection of the paint or stain finish on wood doors one time per year to confirm if another finish application is necessary.

What colors are available in steel

Each Amarr collection of steel garage doors has its unique color palette. Each collection has different color options depending on construction type. The overall color offering is: True White, Almond, Sandtone, Terratone, Brown, Dark Brown, Gray, Hunter Green, Wicker Tan, Light Oak, Walnut & Mahogany.  A price upcharge applies to the Woodgrain colors.

Can I paint a steel garage door?

Yes. All of our steel doors are pre-painted with a factory-applied baked-on coating that is suitable to be repainted. Our doors will accept a wide variety of commercially available latex exterior paints, when applied in accordance with the paint manufacturer’s recommendations. Do not use oil-based paints. Painting of an Amarr steel door voids the Paint Finish Warranty, but not the door warranty.

Why are carriage house garage doors so popular?

With garage doors taking up approximately 1/3 of a home’s front elevation, the desire to have more design in the garage door has become more important to homeowners, builders, remodelers and architects. The result is the increasing popularity of carriage house garage doors and the garage door becoming a design element of the home, rather than just a commodity.

What is so unique about the Our Classica Collection?

First to market with this innovative garage door, Amarr introduced the Classica Carriage House garage door in 1995. Made with 3-sections, rather than the traditional 4-section garage door, Classica garage doors convey a more vertical, authentic carriage house look with larger windows. Also, the 100+ Classica door designs are all priced the same unlike competitors’ carriage house doors made with plastic or composite overlays. Additionally, there’s no worry of the overlays shifting, warping or falling off with a Classica design. Available in a variety of colors, door designs and window options, there is a Classica door design to match your home’s architecture and enhance your home’s curb appeal.

Information about wood garage doors…

Why would I choose a wood garage door?

Since garage doors were first built, garage doors have been made out of wood because they offer the most personalized and decorative options. Wood doors provide security and insulation, but tend to be higher priced due to its individual customization in manufacturing. Wood doors can be painted or stained to match the exact look you desire. The challenge with wood doors is their tendency to expand and contract with changes in temperature. Wood garage doors are an excellent choice when you want the natural, warmth and beauty of wood to match your entry door and home.

How do I paint a wood door?

Amarr manufactured wood doors have natural wood variations. Wood doors require special finishing prior to installation. To finish, preserve and protect your beautiful Amarr wood door, all six (6) sides of each garage door section must be finished within two (2) days of receipt of door and prior to installation to validate the warranty.

Why use a Professional Dealer?

Why should I use Acadiana Garage Doors?

A garage door is the largest moving object in your home, and because of the large number of parts, installation of a garage door is highly technical. Connecting the springs can be particularly dangerous, and proper installation is critical to the performance of your door.

We can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days and cause much frustration. In addition, incorrect installation can void certain warranties, so we recommend a trained garage door installer to handle the job for you. One of the other services a professional garage door dealer can provide is the disposal of your old garage door if you are replacing a door.

What separates Acadiana Garage Doors from other dealers?

Wow!  What a loaded question! 🙂  We think it starts with customer service.  We treat you as if you were one of our family members.  Our goal at the end of all of this is to make you feel like you got exactly what you wanted and a fair price with great install/service.

From a product standpoint, we only use the highest quality products on the market today.  We also include our “Acadiana Package” will installs, which includes the following:

  1. 11 Ball Bearing Rollers (Much quieter operation and less wear and tear on the entire setup)
  2. Pinch resistent hardware (Safety feature)
  3. Premium springs
  4. Liftmaster Belt Drive Motors (Lifetime warranty on belt and motor…Much quieter and low maintenance.)

1. Determine the material that best suits the care & maintenance that you desire. Amarr offers garage doors made from steel, wood composite, wood and aluminum.

2. Choose the door design that best complements your home, including window, color and decorative hardware options.

3. Determine the level of energy efficiency and noise reduction that best suits your needs depending on if you have a room above or adjacent to your garage or have children that play in front of the garage. Most Amarr doors are available with insulation or no insulation options.

Does Acadiana Garage Doors match prices?

We are a firm believer in that what we charge is an extreme value compared with what you will receive.  That said, there are some instances where we will match prices as long as it is a compareable product and service.

Garage Door Service & Repair…

How do I know if my door is properly balanced?

There are several tests you can perform to tell if your door is balanced. Before testing your door, disengage you electronic opener.
1) Raise your door in 1′ increments, and the door should stay in place.
2) When you lower the door, the door lowers in a controlled manner and doesn’t slam down.
3) When you raise the door, the door rises at a controlled pace.
4) When the door is fully-raised in the open position, the bottom of the door should be aligned with the bottom of the header of the door opening.

How do I know if my garage door can be repaired with a service call or if I just need to replace the garage door?

The best way to determine if a garage door can be repaired through service or needs replacement is to call a professionally trained garage door dealer near you. Depending on the issues, a door may just need servicing (like a 3,000 mile car oil service), a few new parts, a new section or a door replacement. Many times, the issue is not the garage door, but the garage door opener needs replacement or servicing.

Can I replace just one section rather than replacing my entire door?

Yes you can as long as you meet the following items:

  1. The door is still in production
  2. You can find the exact brand and model
  3. The rest of the door and hardware are in good shape

Why would my garage door need service?

A garage door raises and lowers with the assistance of springs. Broken and or worn springs will cause the door to be heavy and thus cause an extra load on the garage door opener. The extra load can be dangerous for reversing mechanisms and cause premature failure of the garage door opener. Having a technician check the garage door springs, rollers and garage door opener is good preventative maintenance for your garage door.

How do I claim a warranty?

To claim a warranty, all you need to do is complete the Warranty Claim form. No product registration is required. For faster processing, please include all contact information and product detail, including pictures. Customer Service will respond to your claim submittal within 3 business days.

Maintenance information for garage doors and garage door motors…

What type of care and maintenance is necessary for my Amarr steel door and hardware?

We recommend that you wash your steel door a minimum of one (1) time per year with: (a) One cup of Tide® (or other common detergents which contain less than 0.5% phosphate), dissolved into five gallons of warm water. NEVER BLEND CLEANSERS OR DETERGENTS WITH BLEACH.
The use of a well-soaked cloth, sponge, brush (with very soft bristles) or low pressure spray washer is recommended. Once the door is washed, thoroughly rinse with clean water to eliminate the possibility of residue.
In addition, lubrication of springs, rollers and hinges is recommended on a yearly basis with Amarr Super Lube or similar non-silicone based lubricant (e.g. 10W-30 motor oil). Visually inspect springs and cable for wear and binding once each year and contact a professional garage door dealer/installer if damage is suspected. Do not attempt to remove, repair or adjust springs. Do not attempt to remove or loosen any red fasteners found in high torsion areas, such as bottom brackets or spring plates. HIGH SPRING TENSION CAN CAUSE SERIOUS INJURY OR DEATH.

What type of care and maintenance is necessary for a JELD-WEN composite garage door?

We recommend that a composite wood door is re-painted or stained every two years, depending on the location of the door. Some doors that have excessive sun exposure may need to be finished one time per year.

What type of care and maintenance is necessary for my Amarr wood carriage house door?

We recommend that a composite wood door is re-painted or stained every two years, depending on the location of the door. Some doors that have excessive sun exposure may need to be finished one time per year.

Installation of garage doors…

When I replace my existing door, can I keep my old track?

Re-finishing of a wood door may be required each year to maintain its natural beauty. Click here for how to finish a wood garage door.

Accordion TitleWill Acadiana Garage Doors take down and remove existing door and motor?

Of course we will!  For a small fee. 🙂

How long does installation take?

Yet another loaded question! 🙂  It really depends on the type of door chosen along with the size.  The typical garage door and motor should take anywhere between 2-4 hours from arrival to finish.

Information about garage door openers…

Should I purchase a new garage door opener or repair my old one?

ToMany garage door openers can be repaired and may be a less expensive option. However, there are times when opener replacement is recommended. According to LiftMaster, one of the leading manufacturers of garage doors openers, all garage door openers manufactured prior to 1993 should be replaced, rather than fixed. This is to ensure the highest degree of customer safety and satisfaction due to a Consumer Products Safety Commission (CPSC) law. Many garage door openers prior to 1993 are not equipped with infrared sensors or other external entrapment protections devices and do not meet today’s standards for garage door opener safety.claim a warranty, all you need to do is complete the Warranty Claim form. No product registration is required. For faster processing, please include all contact information and product detail, including pictures. Customer Service will respond to your claim submittal within 3 business days.

What is the difference between a chain drive, belt drive, screw drive and direct drive?

Garage door openers have different systems that open a garage door. A chain drive uses a chain as the mechanism to help open/close a door; a belt drive a belt mechanism; a screw drive a corkscrew rod; and a direct drive attached directly to the torsion bar to help open/close a garage door. Belt drive openers tend to be quieter than chain drive openers. Screw drive openers are known to require less adjustment over time. Direct drives take up less space in your garage.

What is the so unique about a DC garage door opener?

DC stands for direct current. This allows the opener to only run when it is in use opening and closing a garage door, resulting in additional energy efficiency for the home. Additionally, DC openers have soft start and stop features to help smooth the travel of the door and cut down on noise.

Can I buy a replacement remote or external keypad from you all?

Yes you can.  Call us directly to discuss your options.  It really depends on the age and brand/model that you have